Service-Ticket-System

Structured and comprehensible communication

The advasco service ticket system opens up a convenient IT solution for digital, systematic communication with the service field and end customers. All service requests are recorded, classified, stored, distributed internally and further processed in a structured manner via a web interface. The user data is 100% complete.

The support team uses the service ticket system to process a large volume of requests without telephone stress in a short time. The structured correspondence with clear processing and follow-up in the team creates an effective processing basis with low personnel deployment.

Special system features:

Easy access via Internet browser
Customized forms with mandatory and optional fields
Ticket tracking and escalation levels
Chronological documentation of the processes
Interfaces to ERP, CRM, DMS etc.

Service USPs:

High acceptance by service technicians through plain, clear menus
Follows the logic of service manuals
Ticket fields according to component and product group
Plausibility checks
Self-explanatory – no manual / training
Interface to ERP systems

Your advantages:

Scalable workflows, dashboards, reporting
Integrated helpdesk and knowledge base
Statistics on quality, training needs, etc.
Customized individual software

Service-Ticket-System – the concept

The digital solution for the helpdesk

As a vehicle, machine or equipment manufacturer, you look after your customers, fitters, workshops or dealers worldwide and want to accompany them with first-class service – at an affordable cost. These are fundamental challenges that manufacturers face. With the digital, centrally organized service management solution, your support team works efficiently and relaxed with high user satisfaction.

The advasco service ticket system supplements or replaces unstructured communication in the form of telephone calls, e-mails, faxes or similar with digital, systematic communication. In doing so, it is not you who has to adapt your workflows to our system, but we analyze your workflows and deliver your service ticket system according to your requirements and wishes.

With the service ticket system, any type of request (fault reports, service and information requests, etc.) can be recorded, classified, stored and further processed in a structured manner via a web interface. The system distributes tasks internally, e.g. in customer service (support, quality, warranty), customer care, sales and marketing. With the integrated escalation management, your fist-level support automatically involves second-level support, service managers, manufacturers, etc., if necessary.

Through structured data collection, our ticket system also provides immediate and subjective feedback on product quality and training needs in the field. With this information, you as a manufacturer make your decisions quickly and in a targeted manner.