Speed up your service! Our customized document management system (DMS) helps you to do this.
Speed up your service! Our customized document management system (DMS) helps you to do this.
The advasco Aftersales Portal is a service IT solution that provides users with the exact documents they need. The result of the intelligent search function: a high “First Time Fix Rate”.
A repair is successful if it is carried out correctly and within the specified time. This creates a win-win situation for all parties involved. The repair shop generates revenue, the end customer is satisfied, and you as the manufacturer benefit from the good service image.
The implementation of EU requirements on unrestricted and standardized access to repair and maintenance information (RMI) for independent workshops is of course part of the standard of this modern service portal.
Keeping track of things can be this easy. The document management systems from advasco take a direct approach. They save time and are therefore efficient companions in the aftersales business.
In the aftersales portal, you provide your users with repair instructions, service bulletins, accessory and spare parts information, software updates, and helpful tips from the knowledge database, according to the product’s serial number (or alternative assignments) and appropriate to the task. In doing so, we create your aftersales portal according to your specific requirements and CI specifications.
With the following regulations, the EU Commission has set the provisions for RMI (Vehicle Repair and Maintenance Information):
The aim of these regulations is to strengthen competition in the service sector. Manufacturers face the threat of type approval being denied if they fail to comply. As a manufacturer, you must therefore ensure that independent workshops have unrestricted and standardized access to information for repair and maintenance.
Based on many years of professional experience gained through our activities with vehicle manufacturers and importers as well as from the responsibility for homologation and EU type approval, advasco knows the requirements of the existing EU regulations. We have contacts to CEN and ACEA and implement the requirements such as ISO18541 in our software products.
With our IT product “Aftersales Portal with RMI” you fulfill the EU regulations for RMI. In accordance with EU regulations, the Aftersales Portal provides standardized access to your repair and maintenance information – tailored to the vehicle/machine type and work order. The component for independent workshops is already included in the Aftersales Portal. In addition, the aftersales portal has been independently audited several times in recent years, with the result that the aftersales portal meets EU requirements 100%.